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Privacy Policy

Effective Date: July 18, 2025

At Homestead Electric, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us, including through our website (https://www.homesteadelectric.net), SMS/MMS communications, or in-person services. This policy complies with applicable laws, including the Telephone Consumer Protection Act (TCPA).

1. Information We Collect

We collect information you provide directly to us and data generated through your interactions with our services:

  • Personal Information: Name, phone number, email address, and home address provided when you request services, submit inquiries via our website, or respond to advertisements.
  • Phone numbers submitted for SMS/MMS communications about electrical services (e.g., installations, repairs, upgrades, safety inspections).
  • Service-Related Information: Details about your electrical projects, such as service requests, appointment schedules, or payment information.
  • Website Usage Data: Information collected via cookies or analytics tools, including IP address, browser type, pages visited, and time spent on our website.
  • Public Source Data: Phone numbers or contact details from inquiries made through advertisements or public listings, used only after explicit opt-in consent.

2. How We Collect Information

We collect information through:

  • Website Forms: When you submit your contact details at https://www.homesteadelectric.net to request services or information.
  • SMS/MMS Opt-In: When you provide your phone number via our website or reply YES to a consent message (e.g., “Hi, this is Homestead Electric. Reply YES to discuss your electrical needs. Reply STOP to opt out or HELP for info. Msg & data rates may apply.”).
  • In-Person or Phone Interactions: When you provide contact details during consultations, service visits, or phone calls.
  • Cookies and Analytics: Automatically collected data when you visit our website, used to improve user experience and site functionality.

3. How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide electrical services (e.g., scheduling installations, repairs, or inspections).
  • Communicate via SMS/MMS about your service requests, appointment confirmations, or project updates, only with your explicit consent.
  • Process payments and manage billing for services rendered.
  • Improve our website and services through analytics and user feedback.
  • Comply with legal obligations, such as maintaining records or adhering to TCPA regulations.

4. Consent for SMS/MMS Communications

We only send SMS/MMS messages to customers who provide explicit consent:

  • Website Opt-In: By submitting your phone number on our website, you agree to receive messages about your electrical services. The form includes a disclaimer: “Reply STOP to opt out, HELP for info. Msg & data rates may apply. Frequency varies. Data not sold. See privacy policy.”
  • Public Sources: For numbers from ads or inquiries, we send a consent message: “Hi, this is Homestead Electric. Reply YES to discuss your electrical needs. Reply STOP to opt out or HELP for info. Msg & data rates may apply.” Only YES replies receive further communication.

5. Data Sharing and Disclosure

  • No Third-Party Sharing for Marketing: Your personal information, including phone numbers, will not be sold, shared, or distributed to third parties for marketing purposes.
  • Service Providers: We may share data with trusted vendors (e.g., Dialpad for SMS/MMS, payment processors) who assist in delivering our services, bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, such as in response to a court order or regulatory request.

6. Data Security

We use industry-standard measures to protect your information:

  • Secure storage of contact details on platforms like Dialpad.
  • Encryption for payment processing and sensitive data transmission.
  • Regular audits to ensure compliance with security best practices. Despite our efforts, no system is completely secure. We will notify you promptly in the unlikely event of a data breach.

7. Your Rights and Choices

  • SMS/MMS Opt-Out: Reply STOP to any message to unsubscribe from SMS/MMS communications. For assistance, reply HELP or email info@homesteadelectric.net.
  • Access and Update: Request access to or correction of your personal information by contacting us at info@homesteadelectric.net.
  • Cookies: Adjust your browser settings to disable cookies, though this may affect website functionality.
  • Do Not Track: Our website does not respond to Do Not Track signals, but we limit tracking to essential analytics.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Contact details for SMS/MMS are kept until you opt out.
  • Service records are retained for 7 years to comply with tax and legal obligations.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have such data, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via our website or email. The effective date at the top indicates the latest version.

12. Contact Us

For questions, requests, or concerns about your privacy, contact us at:

This Privacy Policy ensures transparency in how Homestead Electric handles your data, protecting your trust while delivering top-quality electrical services.

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